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 22/05/2018

 Privacy Policy

 As a valued customer of Donald Scott Computers we want to be open with you about what data we collect and let you know that we are committed to protecting and respecting your privacy.

 This Notice/Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. 

 We take your privacy seriously and will only use your personal information to administer your account and to provide the services and products you have requested from us.

 Below are details of what information we collect from you, what we do with it and who it might be shared with

 What information do we collect from you?

 We obtain personal information from you when you contact us, you voluntarily provide us with information about yourself, such as the following:

 Name and address

 Contact information, including telephone numbers and email address

 Details about your Computer System and the work we do on it

 Company information – for business users only

 Although we may take debit/credit card information to complete a transaction, we do not store this information.

 If you do provide personal information, we will assume that you have read this Notice and have consented to us using your personal information in the ways described within this Notice.

 Why do we collect this information?

 We collect this information in order to carry out our obligations to you in order to provide you with the services and products that you have requested from us and to meet your computing repair or supply requirements. 

 Who might we share your information with?

 We do not share personal information with companies, organisations and individuals outside of Donald Scott Computers FULL STOP

 What do we do with your information?

 Your information is retained on our Service Database. 

 We will use the information:

 To contact you regarding your system and its safe operation

 When you contact us to request us to do some work for you

 Provide us with a history of works completed on your Computers, which may assist in any further works you request from us.

 How long do we keep hold of your information?

 The length of time that we will store your data will depend on the ‘legal basis’ for why we are using that data, as follows:

 Legal basis; where we use/store your data because it is necessary for the performance of the contract between you and us.

 Length of time; the information which is held on our Service Database is held indefinitely, or until such a time as you contact us to request your information/details are removed from our database.

 How can I access the information you hold about me?

 The Data Protection Act 1998 and GDPR gives you the right to access information held about you.  You have the right to ask for a copy of the personal information held about you. You also have the right to ask for inaccuracies in i   information to be corrected.

 A copy of the information held about you by us can be requested in writing.

 How we will use the information about you?

 We collect information about you to process your service/repair request

 To contact you in response to a specific enquiry

 If you request our services via our website/email.

 We will not share your information with anyone FULL STOP

 Information Security

 We are committed to ensuring that your information is secure.  In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the             information we collect from you.

 Wherever we collect sensitive information, such as debit/credit card details, this information is entered via our on-line payment portal via two-step verification, which provides an additional layer of security to protect the account          from unauthorised access. 

 We work hard to protect the information that we hold on our customers

 We restrict access to our Service Database to Donald Scott Computers employees only. 

 Links to other websites

 Any links to other websites are provided solely as pointers/websites of interest or companies for which we are affiliated or members.  Once you leave our website you should note that we do not have any control over that other          website.

 Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.  You should exercise caution and look at     the privacy statement applicable to the website in question

 Policy Changes

 Any changes we make to this policy/notice in the future will be posted on our website.

 Contact details:

 Donald Scott Computers

 Unit 4 Riverside Mill

 Dunsdalehaugh

 Selkirk

 TD7 5EF

 Tel: 01750 778612 Mobile: 07843 010 331

 Email: info@donaldscottcomputers

 Web: www.donaldscottcomputers.co.uk